• Contact us:  1800 223 888

Privacy Policy

The privacy of your personal information is important to Australia Biotechnology Group Pty Ltd and its related companies and affiliates (referred to collectively as “ABG”, “we” or “our”) and we are committed to ensuring your personal information is handled responsibly, in accordance with the applicable data protection legislation.

This privacy policy outlines our practices for collection, use, store and disclosure of your information that you provide to us when you use our website.


Collecting your personal information:

Depending on your engagement with ABG, we may collect personal information from you such as your name, your contact details and any other related information about you, including but not limited to your age and your health condition.

If you have entered your personal details on our website (for example, during registration for accessing our services), or have otherwise contacted us via telephone, mobile, email or by completing the contact us form on our website, we may collect any information from your browser and our servers that may be connected to the contact details you provided when registering, such as username, password, company, etc.

If you choose not to provide personal information, we may not be able to assist you or provide services or undertake activities that we would otherwise provide or undertake.

In general, we do not collect sensitive information about you such as racial or religious beliefs, trade union membership or criminal records etc. However, in circumstances where we require sensitive information from you for a lawful purpose, for example for providing our services to you, we will seek your consent and approval prior to collecting it.

We also collect information that may or may not include your personal information, through technology and tools that tell us when a computer or device has visited or accessed our content.  Those tools include services from search engines and other companies that help us to tailor our content, products and services to better suit consumers and customers.  Search engines provide facilities to allow you to indicate your preferences in relation to the use of those tools in connection with computers and other devices controlled or used by you.


Using your personal information:

We may use the personal information you provide to us for the following purposes:

  • personal identification. We use your personal information in accordance with our legitimate interest to ensure that your enquiry is genuine and is not being made for fraudulent reasons. It is our legal obligations to verify the details you provided to us before any further relationship is developed;
  • providing services and products, including dealing with any enquiry, feedback or compliant;
  • for a business or professional relationship we may have with you;
  • evaluating our products and services, and conduct research;
  • amending records to remove personal information; and
  • enhancing engagement with users.


Store and disclosure of your personal information:

We use various services to protect the personal information we store and use, as part of our business systems and processes.

We are committed to the safety of the personal information we store and use.  We do our best not to keep personal information that is no longer needed.

We will not use your personal information for marketing communications unless we have received your consent.


Changes to the Privacy Policy

We may, from time to time, review and update this Privacy Policy including, to take into account new laws, regulations and technology. Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

All Personal Data that we collect, use, hold and disclose will be governed by the most recent Privacy Policy that has been posted on the Website. Please check back frequently to see any updates or changes to this Privacy Policy, which will be effective immediately when posted on this website or notified to you as applicable.


Contact with ABG about your information:

You may wish to contact us to access your personal information, or to make an enquiry or a compliant about our privacy policy.


You can contact us by completing the form located at:

Contact Us


Further contact details for ABG and privacy are set out below:

Australia Biotechnology Group Pty Ltd
F1/272-282 Frankston Dandenong Road
Dandenong South VIC 3175

Phone: 1800 223 888


We will respond to your request for accessing to personal information we hold about you as soon as we can, including if we are unable to provide you with access in the event that we no longer hold the information you request.


Last updated: February 2021